All deposits are non-refundable
All deposits are transferable to any future date
Specific inventory counts cannot be guaranteed for a transferred date; however, we will work with you to make recommendations for substitutions or determine if additional inventory may be made available
If The Vault is unable to fulfill your needs, the deposit may be used for services from one of our sister companies, Superior Blooms or Northland Special Events.
In the circumstance of a total event cancellation, the deposit remains non-refundable. However, the deposit can be used for services for an event on a future date from any of our companies - The Vault, Superior Blooms, or Northland Special Events. A new contract will be written, based on the needs of the future event and the deposit value applied to the final invoice.
FROM OUR CONTRACT
DEPOSIT / CANCELLATION POLICY: Upon signature and payment of the amount specified above, The Vault reserves the services for the time(s) and date(s) specified. Payment may be made by cash, check, or credit card. Checks should be made payable to "Northland Special Events." In the event of a postponement or cancellation, the retainer is non-refundable but may be applied to future services, subject to date availability. A deposit for 50% of the total cost must be paid 6 months prior to the event, or as soon as the written contract is signed. This deposit is non-refundable, but may be applied to future services. Payment of 100% of the total cost of Services must be paid at least 14 days prior to the event. All cancellations must be made in writing.
The Vault shall dedicate staff to assist you in the preparation of your event and on the day of the event. If for any reason, such as illness or an emergency, your Decor Consultant is not available, The Vault will, at it's own expense, find a replacement for your event.
SERVICE LIMITATION: The Vault will use reasonable efforts to provide you the most effective and professional services and materials it can for your event. However, sometimes despite our efforts we cannot provide for your every need to your satisfaction. If this happens for any reason, you will give The Vault as much notice as possible and every reasonable opportunity to correct our services so that they meet your satisfaction. If we cannot meet your satisfaction, you agree that the maximum amount The Vault might have to pay you for damages or any inconveniences will be the total amount you have previously paid to The Vault.
The Vault, and all of our employees and contractors, may be limited by the rules and guidelines of the state, city or venue where your event is taking place and by other vendors you have hired. You agree that you will accept any limitations in our ability to perform our services caused by these laws, rules and guidelines, and it will be your responsibility to negotiate with those who impose these restrictions; although we will assist where we feel it is appropriate.
You agree to hold The Vault harmless for acts of God or circumstances beyond our control that occur during an event. We will provide service to the best of our ability within given circumstances that arise that are beyond our physical control.
We agree that, should any disagreement arise about the provision of services or materials under this Agreement or your payments as required in this Agreement, we will both use our very best efforts to resolve all disagreements through mediation with a mutually acceptable mediator and we will, regardless of the outcome of the mediation, share equally the expenses of the mediation. If we cannot reach a voluntary agreement through mediation, either of us may file suit in the appropriate courts in the State of Minnesota to pursue other remedies. Only the courts of Minnesota will have jurisdiction over our disputes, and only the laws of the State of Minnesota (without regard to conflict of law statutes which might cause the application of other laws) will apply to any dispute we might have under the contract.
This Agreement contains the entire understanding between us. It supersedes all prior and simultaneous agreements between us, and the only way either of us can change this Agreement is by an amendment signed by both of us.